Terms and Conditions

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New Works

Eggs for tea

Madonna’s tears

Crimson Sunset

All is not well in fairyland

All is not well in fairyland 2

Please note that due to limitations of scanners and cameras the colours of paintings may vary slightly from the way they appear on the screen. Copyright with all works remains with the artist. Canvasses are all gallery-wrapped and ready to hang, and unless already framed watercolours and pastels will need to be framed behind glass and pastels will also require mounting to protect them.

Orders

Online

When you place an order online, you will have the opportunity to check the details of your order and correct any errors before placing the order. After you have placed your order you will be sent an email from PayPal, and then confirmation of order from us giving details of despatch of your artwork.

Offline

If you would like to make an order and pay offline, send a letter to J Zelos, Breck Lodge, Holt Road, Aylmerton, Norfolk. NR11 8QD. with the details of your order, which should include details of the items ordered, price, your name, address, e-mail and telephone number together with a cheque. We will send confirmation of your order by email or letter, giving details of despatch of artwork.

Payment Options

Credit or Debit Card (online)

Our preferred method of payment is via PayPal. Please note we do not have access to your debit/credit card details. Our payment processing is carried out by PayPal and complies with the highest privacy regulations and the best encryption software in the industry – SSL (Secure Sockets Layer). You can tell the page is secure by the padlock icon being displayed on your browser. If you are making an on-line payment through PayPal you must also abide by the Terms & Conditions they give. Please click here to view PayPal’s website at www.Paypal.co.uk.

Accepts the following credit/debit cards:

Cheques (Offline)

Cheques should be made payable to Jeannie Zelos and be in Pounds Sterling from a UK bank. Orders will be dispatched after your cheque has cleared and you have been notified that your order has been accepted. Please print your name and address on the back of the cheque.

Cheques should be posted to: Breck Lodge, Holt Road, Aylmerton, Norfolk. NR11 8QD.

Cancellations & Returns Policy

We very much hope you will be delighted with your purchase. However, in the unlikely event that you wish to return an item, by law you may cancel from the day of the order and up to seven working days after the day on which you receive the goods. This right of cancellation does not apply to any goods that have been made to your specification or personalized, although we will normaly allow you to cancel any commissioned artwork, reserving the right to resell elsewhere. If you wish to cancel you should notify us via email, however we must have confirmation in writing of your cancellation. You will receive a full refund within thirty days of cancellation in the same format that you paid for the goods ie. either by cheque or through PayPal by credit or debit card as applicable. If the goods have already been despatched, you must handle them with care and they should be returned to us in their original condition at your own cost by courier, Special Delivery or equivalent. The goods to be returned should be wrapped securely in their original packaging, or packaging of same standard, and please include a note with details of your name, address and order number. Goods should be returned to: Breck Lodge, Holt Road, Aylmerton, Norfolk. NR11 8QD. If the goods are not returned in a timly manner we will collect them and charge any recovery costs to you.

Faulty Goods

Please check goods as soon as possible and notify us promptly of any damage within 7 days of receipt. We will arrange payment for return goods, and arrange repair, refund or replacement, whichever you prefer.

Delivery

We will endeavour to deliver within 14 days, but please allow up to 30 days. If the artwork is required for a specific day please contact and we will do our best to accommodate. Delivery will be by Royal Mail Special Delivery, unless requested otherwise for originals, 1st Class recorded for prints. Delivery by standard terms is free to mainland UK, couriers and other services will be charged at cost. Delivery to other areas can be arranged, please contact for details. Please contact if you wish to collect in person. Please give directions if your house is difficult to find and we will note directions on packaging.

Prints

Prints are produced on high quality matt paper to produce an overall print size of A4 or A3. The image will be somewhat smaller, as a white border is left to make mounting easier, actual size depends on the original artwork size. All prints need to be framed behind glass to protect them. Postage is included within the cost.

In the event we are unable to comply with our obligations due to circumstances beyond our reasonable control, we shall not be liable for such inability to comply with our obligations or resulting delays.

These terms and conditions are governed by the laws of England and Wales. Any dispute shall be submitted to the exclusive jurisdiction of the English Courts.

These terms and condictions may be amended at any time, this does not affect your statutry rights.

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